Privacy Statement - Euro-Sprinters

Website

In this privacy statement, we will inform you of what information we collect about you when you use our website, what we collect this information for and how we use it to improve your user experience.

Euro-Sprinters NV undertakes to respect your privacy and to treat your personal data confidentially.

You can also find the rights you have and how you can exercise them in this privacy statement.

a. Party responsible for the processing of data (Data Controller)

Euro-Sprinters NV, with its registered office in – Boulevard Anspach 1 box 1 – 1000 Brussel, hereinafter referred to as “we”, the operator of the website – https://www.eurosprinters.com or https://www.eurosprinters.be, is the Data Controller of the processing of personal data resulting from the use of the services offered via this digital platform, more specifically the personal data of the person who uses the services offered on the digital platform, hereinafter referred to as the “user”.

b. Personal Data – purposes and legal grounds

We collect personal data through various channels: the booking tool on our website, e-mail, telephone contact, correspondence or other channels through which we may receive your data.

The purposes and legal grounds for the processing of personal data are set out in the table below.

When we process personal data based on our legitimate interest, we do so to improve our services, ensure IT security, and prevent abuse. We make sure that these interests do not outweigh your fundamental rights and freedoms.

If Euro-Sprinters wishes or needs to process your personal data for another purpose, it will request your consent where necessary.

Purpose	Legal Ground
Execution of the transport contract	Contractual necessity (Art. 6(1)(b) GDPR)
Customer management	Contractual necessity (Art. 6(1)(b) GDPR)
Payment management	Contractual necessity (Art. 6(1)(b) GDPR)
Prevention of non-payment	Legitimate interest (Art. 6(1)(f) GDPR)
Handling complaints and inquiries	Contractual necessity (Art. 6(1)(b) GDPR) Legitimate interest (Art. 6(1)(f) GDPR)
Improving the quality of our services	Legitimate interest (Art. 6(1)(f) GDPR)
IT security	Legitimate interest (Art. 6(1)(f) GDPR)
Creating customer profiles and enriching data in this context	Consent (Art. 6(1)(a) GDPR) Legitimate interest (Art. 6(1)(f) GDPR)
Customer satisfaction surveys	Consent (Art. 6(1)(a) GDPR) Legitimate interest (Art. 6(1)(f) GDPR)
Informational campaigns	Consent (Art. 6(1)(a) GDPR
Offering and promoting our services	Consent (Art. 6(1)(a) GDPR)
Reporting to authorities and regulators	Legal obligation (Art. 6(1)(c) GDPR)

c. Automatically collected non-personal information

We may collect information of a non-personal nature, such as browser type or IP address, the operating system you use or the domain name of the website from which you came to or left our websites (https://www.eurosprinters.com or https://www.eurosprinters.be).

d. Protection of the data

We have taken all technical and organisational measures to comply with the required standards of the GDPR (General Data Protection Regulation).

We also undertake to limit any unnecessary access to your personal data to the extent possible. Access is therefore only granted when necessary.

Our employees who have access to the data are trained and informed of their data protection obligations.

e. Provision of data to third parties

Your personal data may be disclosed for the purposes set out in the above paragraph to government authorities, other suppliers, companies contractually associated with us and companies directly or indirectly associated with us.

f. Transfer of your personal data outside of the European Economic Area

It is possible that certain service providers or third parties to whom your personal data is disclosed are located in a country outside the European Economic Area (EEA), where data protection regulations may differ from those in Belgium and the rest of the EEA. In such cases, Euro-Sprinters takes the necessary measures to ensure an appropriate level of protection for your personal data and provides at least one of the following safeguards:

The personal data is transferred to a country that is considered to offer an adequate level of protection for personal data. This applies to countries for which the European Commission has issued an adequacy decision, such as the United Kingdom.
For transfers to countries that are not considered to offer an adequate level of protection (so-called “third countries”), Euro-Sprinters provides additional safeguards, such as the use of the European Commission’s standard contractual clauses. These clauses ensure that personal data receives equivalent protection to that provided within the EEA.

g. Use of your personal data for profiling and automated decision-making

Euro-Sprinters does not systematically engage in automated decision-making within the meaning of Article 22 of the GDPR, specifically automated decisions that have legal or similarly significant effects on you. This means that Euro-Sprinters does not make decisions with legal or significant consequences concerning you solely based on an automated process and without human intervention.

h. Rights of the user

As a user, you have various rights regarding the personal data we process:

The right to access;
The right of rectification;
The right of limitation and erasure;
The right to object to processing;
The right to data portability;

All data are processed in accordance with the legal regulations on the protection of the privacy.

As a user, you have the right to access your data, to have them corrected, supplemented, deleted or blocked, free of charge and at all times.

You are entitled, free of charge, to object to processing of your data for the following purposes: satisfaction survey and the offering and promotion of our services.

If you believe that your information is incorrect, or if you wish to exercise the aforementioned rights, please send us a written request:

Euro-Sprinters NV
Egide Walschaertsstraat 1
BE 2800 Mechelen, Belgium

compliance@eurosprinters.be

i. Complaints.

In case of any disagreement, you have the right to file a complaint with the Belgian Data Protection Authority:

Data Protection Authority

http://www.gegevensbescherming...

j. Minors.

It is forbidden for minors to provide us with personal data without the express consent of their parents.

k. Limitations of liability

Information on the website

The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and can therefore not be considered as personal, professional or legal advice to the user.

The information, software, products and services (“information”) offered on or via this website, may contain defects of any nature. We do not guarantee the suitability, reliability, timeliness or accuracy of the information.

The information is delivered and displayed without any guarantee. We are also not liable for any viruses that may occur despite the precautions taken on the website, and disclaim all liability for any damage these viruses may cause. We expressly reserve the right to change the information on the website at any time.

We make every effort to ensure that the information provided is complete, correct, accurate and up-to-date. Despite these efforts, inaccuracies may occur in the information provided. If the information provided contains inaccuracies or if certain information on or via the website is not available, we will make every effort to rectify this as soon as possible.

However, we cannot be held liable for direct or indirect damage resulting from the use of the information on this website. If you find inaccuracies in the information made available via the website, you can contact the site administrator.

The content of the website (including links) may be adapted, modified or supplemented at any time without prior notice or notification. We are unable to provide any guarantees in relation to the correct functioning of the website and can in no way be held liable for a malfunctioning or temporarily (un)available website or for any form of damage, direct or indirect, that may arise from access to or use of the website.

We can under no circumstances be held liable towards anyone, directly or indirectly, in a special or any other way, for damages due to the use of this website or of another, and in particular as a result of links or hyperlinks, including, without limitation, all losses, work interruptions, damage to programs or other data on the computer system, of equipment, software or anything else of the user.

l. Links to other websites

The websites may contain hyperlinks to websites or web pages of third or other parties or can refer to them in one way or another. The placement of links to these websites or pages in no way implies an implicit approval of their content. We expressly declare that we have no control over the content or other characteristics of these websites or web pages and can in no way be held liable for their contents or their characteristics or for any other form of damage as a result of their use. The placement of links by us in no way implies an implicit approval of the content of these websites or web pages.

m. Retention period

Your personal data will be retained for the duration of the use of our services, for as long as required by law, for the period required for handling complaints, and for thirty (30) days following your request for termination.

n. Changes to this privacy statement

This privacy statement will be amended as necessary to communicate changes to our services that are relevant to data protection, for instance, when new services are launched or to meet current legal requirements.

o. Contacting our services

You can contact us by written request (Euro-Sprinters NV, Egide Walschaertsstraat 1, BE 2800 Mechelen, Belgium), or by using the contact form on our website.

p. Direct Marketing

The user has the right to object free of charge to any processing of his or her personal data for the purpose of direct marketing.

q. Cookies

During a visit to the site so-called cookies may automatically be placed on the hard disk of your computer. This information helps us to better tailor the website to the wishes and preferences of the visitors.

We use this information to track how you use the website, to prepare reports about the website activity and to offer other services with respect to website activity and Internet use.

Our website uses both session cookies and permanent cookies. Permanent cookies remain stored on your device and help us remember your preferences and settings for an improved user experience. These cookies remain active until you manually delete them via your browser settings.

Most Internet browsers allow you to delete cookies from your hard drive, reject cookies or to receive a warning before a cookie is installed. Refer to the instructions or help function of your Internet browser for more details.

r. Google Analytics

Through our website, a cookie is placed from the U.S. company Google, as part of their ‘Analytics’ service. We use this service to track and get reports on how visitors use the website. Google may also transfer this information to third parties if Google is legally required to do so, or if third parties process the information on Google’s behalf. We have no influence on this.

Mobile App

This privacy statement explains what information we collect about you when you use our Mobile App, why we collect this data and how it enhances your user experience.

Euro-Sprinters NV is committed to respecting your privacy and handling your personal data with confidentiality.

Additionally, this privacy statement outlines your rights and how you can exercise them.

Protecting your privacy and personal data is of great importance to Euro-Sprinters NV.

This Privacy Statement will be updated as necessary to reflect changes in our services relevant to data protection, such as the introduction of new services or compliance with legal requirements.

a. Data Controller

Euro-Sprinters NV, with its registered office at Boulevard Anspach 1, Box 1, 1000 Brussels, hereinafter referred to as ‘’we’’ or ‘’us’’, is the operator of the Mobile App and acts as the data controller for the processing of personal data derived from the use of services provided through our Mobile App. This concerns the personal data of individuals using the services offered via the Mobile App, hereinafter referred to as ‘’users’’.

b. Driver/User Data

We collect your data when you perform transportation assignments for your client or employer. The following data may be collected:

First and last name
Phone number
Email address
Job title
Employment status
Company registration number (KBO number) of your employer or yourself
National register number
License plate and vehicle model used
Transaction details related to the execution of transports
Location and time of requested and provided services
Device data, including type of device, operating system, unique device ID, and device settings

You are responsible for ensuring the accuracy of this data. If your information is outdated, we ask you to notify us accordingly.

c. Location Data

Our services may require us to register vehicle location data before, during and after transport execution and share this data with your client or employer. This location tracking is performed via GPS through the Mobile App. We only collect this data if users have granted permission via the Mobile App’s authorization system. If you do not wish for us to collect this data, you should disable relevant systems. However, doing so may result in the inability to perform transport assignments for your client or employer. While using the Mobile App, location data may be recorded and shared with your client or employer to confirm that the logged time matches the actual work performed.

d. Camera Data

Access to your camera is used to capture photos of transport-related items and send them to your client or employer. If you do not wish for us to collect this data, you must disable the relevant systems. However, this may prevent you from completing transport assignments for your client or employer.

e. Purpose of Processing and Legal Basis

We collect your data to execute a contract with your client or employer, including quality control, communication about products and services, and ensuring smoot delivery of services.

Additionally, we use your data to track the status and location of transported good, monitor related details, such as arrival and departure times at loading and unloading locations and provide clients with updates regarding their transport via GPS tracking.

f. Sharing Your Data

We may share your data with the following third parties:

Client and contractors who require this data for the execution and transport-related services
Other vendors, affiliated companies, and partners directly or indirectly linked to us
Government agencies, including tax and customs authorities, when required by law
Data Retention Period

Your personal data will be stored for the duration of your use of our services, the legally required period, the timeframe necessary for complaint handling and up to thirty (30) days following your request for service termination.

g. Transfer of Your Personal Data Outside the European Economic Area

The personal data is transferred to a country that is considered to offer an adequate level of protection for personal data. This applies to countries for which the European Commission has issued an adequacy decision, such as the United Kingdom.
For transfers to countries that are not considered to offer an adequate level of protection (so-called “third countries”), Euro-Sprinters provides additional safeguards, such as the use of the European Commission’s standard contractual clauses. These clauses ensure that personal data receives equivalent protection to that provided within the EEA.

h. Use of Your Personal Data for Profiling and Automated Decision-Making

i. Your Rights

We have implemented all necessary technical and organizational measures to comply with GPDR (General Data Protection Regulation) standards.

As a user, you have the following rights regarding your personal data:

Right to access;
Right to correction;
Right to restrict or delete processing;
Right to object to processing;
Right to data portability;

All personal data is processed in accordance with legal privacy protection regulations. As a user, you have the right to access, correct, supplement, delete, or block your data at any time and free of charge. Our employees who handle personal data are trained and aware of their security responsibilities. If you believe your data is incorrect, or if you wish to exercise the rights listed above, please send a written request to:

Euro-Sprinters NV

Egide Walschaertsstraat 1

BE 2800 Mechelen

Compliance@eurosprinters.be

j. Complaints

If you believe your rights have been violated, you have the right to file a complaint with the Belgian Data Protection Authority (GBA):

Drukpersstraat 35, 1000 BRUSSELS

Tel. 02/274.48.00

contact@apd-gba.be

https://www.gegevensbeschermin...

k. Technical and Organizational Measures

We implement the necessary technical and organizational measures to ensure your personal data is securely processed and protected against unauthorized access, loss or destruction, data alteration or misuse and incorrect or unauthorized transfers to third parties.